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Customize your Care - Q & A with Belvedere Health Services President John McCooey

Feb. 28, 2018

What makes Belvedere Home Care different from other agencies?
Receiving home care is intensely personal, and can be very emotional, for both recipient and care giver.  I have tried to build a team by looking at each members’ character. I looked for attitude, for people who are intuitively drawn to understanding what will put vulnerable people at their ease and how to respect their dignity.  Everyone teaches their staff about the technical side of home care, but there is no way to teach sensitivity.

Since the company is named Belvedere Home Care, does that mean your services are only available in someone’s home?
No!  Our services are available in a person’s home or in a nursing home, an assisted living facility, an independent living community, a rehabilitation hospital or an acute care hospital. We work with your whole medical team as part of the continuum of care, wherever it is needed.

Is the care one-size-fits-all?
The relationship between a caregiver and client is complex and multidimensional.  A person’s preferences and concerns must be understood and honored. That in itself is not simple and at times needs a skilled and sensitive person to tease out what is really important.  Additionally, the needs and constraints of their family and friends are a crucial part of care delivery. We look for a match between care giver and client that is built on their emotional connection. We have staff with specialized training who can manage a recipient’s individual medical and service needs Our RNs and other supervisory staff support our caregivers, helping them to solve problems with innovative solutions.

Can I change the schedule if I have an appointment?
We understand that your needs may change, that is why we are flexible. Our philosophy is to make the schedule work for you, not for us. Changes to your regular schedule can be easily accommodated. We will do everything possible to ensure that the schedule you request is the schedule you receive.

Do I have to sign a contract to keep services for a specified time period?
No. Although, our clients do sign a services agreement at the time of the home care assessment, The Client Services Agreement is a document that mostly focuses on our policies and procedures, including the payment agreement. You can have services from as little as two hours to as much as 24 hours per day.

What if my needs change?
Whether you are recovering from surgery or illness and able to be more independent, or you find that you need a little more help as time goes on, we understand that your needs and level of care may change. Belvedere offers many levels of service, from companion through nursing level services. We can offer any combination of medical care, personal care, transportation services and even light housework and meal preparation. Whether your hours, days or level of care needs change, we are here to assist you.