Call Us Today! (518) 694-9400

FAQs

Belvedere Home Care can assess your need for care and create a custom home health care program that works for you and your loved one.

How do I get started?

Call us at (518) 694-9400, and select option 4, to speak with one of our caring and professional representatives. We will have our staff come to your home and conduct a free, no obligation assessment. We will work with you to identify your needs and match a caregiver who can best assist you.

How does Belvedere Home Care select your caregivers?

We recruit only the very best caregivers, which begins with experience. Many of our caregivers have worked for decades in home health care. We perform multiple interviews with our prospective employees; we also obtain references from reliable sources (health care institutions, home health care agencies, previous clients, etc.) as well as perform a complete background check.

Are your services available in assisted living communities and nursing homes?

Yes! We will provide home care wherever you need it. Whether you are living in your own home, nursing home, assisted or independent living community, rehab or a hospital, we are here to help you when you need it.

What makes Belvedere Home Care different from other agencies?

Our caregivers are passionate about helping people and improving the lives of the people they care for. We pride ourselves in matching the needs of your loved one with the experience of our caregivers. We provide transportation to doctor appointments, run errands such as grocery shopping, and we can provide assistance with pet care.

What happens if my caregiver is sick and unavailable to work?

We have staff available 24 hours a day; 7 days a week should your caregiver need to cancel for any reason. We have backup caregivers, and we will send a replacement caregiver that best suits your needs.

Who pays the caregiver? Me or you?

You will never need to worry about handling your caregiver’s payroll. All the billing and payroll is managed by Belvedere Home Care. We bill you and pay our employees directly. We prohibit any monetary transactions between a client and a caregiver for services we provide.

Can I change the schedule if I have an appointment?

Changes can be easily accommodated with as little as one week notice. We understand that your needs may change, that is why we are flexible. Your needs come first, that is why our philosophy is to make the schedule work for you, not for us. We will do everything possible to ensure that the schedule you request is the schedule you receive.

Do I have to sign a contract to keep services for a specified period of time?

No. We have all of our clients sign a services agreement at the time of the home care assessment. The Client Services Agreement is a document that goes over our policies and procedures, including the payment agreement. You can have services from as little as 2 hours to as much as 24 hours per day. We do ask that we receive a 2-week notice if services must end.

Why should I use Belvedere Home Care rather than hire someone privately?

Privately hiring an independent caregiver comes with risks, and there are added benefits when you use Belvedere Home Care. Belvedere Home Care will handle ALL the scheduling for you, and if your caregiver is sick, we find a qualified replacement. We also have Workers Compensation insurance should a caregiver hurt themselves while at your home. We also perform background checks on all of our employees, which can be costly when done individually. All of our staff are bonded and insured in the unfortunate event of an accident.

By hiring caregivers through Belvedere Home Care, we take all the risks and worries out of your home.

What if my needs change?

We understand that sometimes your needs or level of care may change. We offer companion level services through nursing level services. Whether your hours, days or level of care changes, we are here to assist you.

How much do the services cost?

The cost of care can vary depending on the types of services you need. Before we can give you the cost of care, we must identify the services you need. Please call us today for more information.

Who can best be helped by Belvedere Home Care?

Home care can be a viable option for persons who are disabled, elderly, chronically ill or recovering from an illness or surgery. We provide assistance to people who are living independently or with assistance but have medical or social needs and can't do it alone.

To learn more about how Belvedere Home Care can help you or your loved one, contact us at  (518) 694-9400, Option 4, or info@belvedereservices.com.

Are services covered by Medicare, Medicaid or Insurance?

Belvedere Home Care does not currently accept Medicare. However, we do contract with most all long-term care insurance companies, but we do not guarantee they will cover all of the costs.  Belvedere accepts the following insurances:

  • CDPHP
  • MVP
  • Fidelis
  • United Health Care
  • Prime Health Choice
  • VNA Home Care Options
  • Wellcare
  • Eddy
  • Belvedere is also an approved Medicaid provider

Peace of mind starts here.

  • You feel like you’re part of their family. And you are family. You’re with family. And you’re family with everybody you come in contact with in this organization.

    — Gerry

  • I like to be free. And do my own things, and my own thoughts, so with that realization I just reached out and tried to do something to help me. All the things I need, Belvedere will do for me. It makes me very happy.

    — Marva

  • My reward is just knowing that I helped someone take that other step to become independent. That’s the best reward. That’s my only reward.

    — Arkita Frost